Our standard shipping methods, Shipping options both UK and international, and our returns policy.

Please note, these pages are work in progress and likely to change. If you have any questions about anything on this site please use the Contact button at the top of the page.

 

Shipping costs are calculated by the weight and size of your order so it is difficult to provide an exact quote for any order until you are ready to check-out, but the following should help give you a rough idea as to the costs. On checkout, you will be provided with a number of basic options, depending on what you have ordered, how urgently you need it and where it will ship.

Approximate shipping costs

The table below should provide a guide to how much a particular item (or items) will cost to ship based on the factors described above. It is not possible to be 100% accurate as the weight of the wood varies by variety and even by batch.

Large Letter size (pens in pouches, standard size pen blanks)

under 100g - A single pen or up to 3 pen blanks (depending on species) - £1.58

100g to 250g -Up to 5 pens or up to 6 pen blanks - £1.99

250g to 500g - Up to 10 pen blanks - £2.51

500g to 750g - 10 heavy-weight wood blanks - £3.29

Small Parcel size (pens in display cases, more than 10 pen blanks)

up to 1kg - up to 5 pens, 10 to 20 blanks - £4.55

If you would like a quote for the exact postage charges for any particular order, please contact us.

Shipping Options

Wherever possible we offer three options for shipping – a budget option, a standard (and recommended) option and an express service.

Budget shipping

If cost is a priority over speed we also offer a budget option. These budget options are just as reliable as our other shipping methods, they will simply take longer to arrive. The actual time of shipping will depend on where you are in the world – UK items can take up to a week, two weeks for Europe and four to six weeks for the rest of the world.

For smaller items, this will simply be Second Class post, but for larger parcels we will use a courier.

Standard Shipping

The standard shipping is our recommended option for most situations. For anything other than large items (things that fit into Royal Mail’s ‘Large Letter’ class) this will be First Class Post.

In the UK, these should typically arrive within one or two business days; Europe a week to 10 days and up to 2 to 4 weeks for the rest of the world

Express

If you are in a hurry to get your order we can ship it express. In the UK, this means the Royal Mail Guaranteed by 1PM the next day service (if ordered before 2pm Monday to Friday). For International orders, we use an express courier that can deliver anywhere in the world often in a week to 10 days or even less. These services are tracked and the parcel will need to be signed for.

Custom Shipping

If you have specific delivery requirements, please Contact Us and we’ll do what we can to help.

International Shipping

(Details to follow)

Blanks and other wood products

Exporting unfinished wood (i.e. our wood blanks and cut-to-order wood) to some countries can be difficult to say the least, so we only provide shipping estimates for these products to UK and Europe. If you live outside of Europe and are interested in either of these then Contact Us and we will see what can be done.

Pens and finished articles

The wood content of our pens and pencils are considered minimal as most of the content is metallic, so these can be exported anywhere in the world. If you purchase one of our pens the shipping will be calculated at checkout.

Returns Policy

If you are not completely satisfied with your purchase, please return the product and we will fully refund the cost when it is received back at Tessellata. Returns should be shipped to the following address.

Tessellata

21 Huckley Way

Bradley Stoke

Bristol

BS32 8AR

UK

Please contact us if you are returning the item to ensure we keep track of any shipments to us. You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging.